Welcome to the .FINEST .CIGARS website - A preferred choice for Cigar Connoisseur's

Top Menu

DELIVERY & RETURNS
If the items you receive are faulty or you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at .FINEST .CIGARS, 22 Coopersale Street, Epping, Essex CM16 7QJ, we’ll issue a full refund for the product to your original payment method.

Goods may only be returned with permission from ourselves. Please contact us for a returns number and shipping instructions. Any item returned without consent from ourselves will not be accepted.

If you do not inform us within 7 days of receipt that you have decided to return goods which are not faulty, you will be charged a 5% re-stocking fee. Postage will never be refunded.

REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

DELIVERY

We will deliver the goods that you order to the delivery address you give when you place your order.

Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.

If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.

If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.

If some of the goods you ordered are not available we may deliver part of your order.We will deliver the rest of the order as soon as possible afterwards.

All deliveries are subject to product availability which can vary.

btt